Table of Contents
Introduction
Welcome to GoDigitalCrew. We are a professional website development and digital marketing agency committed to delivering exceptional digital experiences for our clients. We are equally committed to handling any personal information you share with us with the highest degree of care, transparency, and responsibility.
This Privacy Policy explains what data we collect when you visit our website (godigitalcrew.com), engage with our services, or communicate with our team. It also explains how we use that data, how long we keep it, and the rights you hold over it.
Information we collect
We collect only the information that is genuinely necessary to provide our services, respond to your enquiries, and improve your experience with GoDigitalCrew. This includes:
Information you provide directly:
- Full name and job title when you contact us or submit a project enquiry
- Email address and phone number provided through contact or quote request forms
- Business name, website URL, and project details you share with us
- Any communications, messages, or documents you send to our team
- Payment and billing information when you engage our services (processed securely via third-party payment providers)
Information collected automatically:
- IP address and approximate geographic location (country/city level)
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and navigation paths on our site
- Referring website or source through which you reached our site
- Cookie identifiers and session data (see Section 5 for full details)
We do not collect sensitive personal data such as government-issued identification numbers, financial account credentials, health information, or biometric data.
How we use your information
GoDigitalCrew uses the personal information we collect solely for legitimate, defined business purposes. Specifically, we use your data to:
- Respond to project enquiries, quote requests, and general questions submitted via our website or email
- Deliver, manage, and improve the web development and digital marketing services you have engaged us for
- Communicate project updates, deliverables, timelines, and invoices
- Send occasional service-related notifications or important updates relevant to active projects
- Analyse website usage patterns to improve site performance, usability, and content
- Comply with applicable legal and regulatory obligations
- Protect against fraudulent, abusive, or unauthorised use of our website or services
We do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — under any circumstances.
Legal basis for processing
Where applicable under the UK GDPR and similar data protection regulations, GoDigitalCrew relies on the following legal bases for processing personal data:
- Contractual necessity: Processing required to deliver the services you have requested or contracted with us
- Legitimate interests: Processing that supports our business operations, website improvement, and client communications, provided this does not override your fundamental rights
- Consent: Where you have explicitly opted in to receive marketing communications or non-essential cookies
- Legal obligation: Processing required to comply with applicable laws, regulations, or enforceable governmental requests
You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Cookies & tracking technologies
Our website uses cookies — small text files placed on your device — to ensure the site functions correctly and to help us understand how visitors interact with our content.
We use the following types of cookies:
- Essential cookies: Required for basic website functionality, such as maintaining your session and remembering form inputs. These cannot be disabled without affecting site performance.
- Analytics cookies: Used to gather anonymised data on page views, traffic sources, and user behaviour to help us improve our website (e.g., Google Analytics).
- Preference cookies: Store your settings and preferences to improve your experience on return visits.
- Marketing cookies: Used only if you have explicitly consented, to support retargeting and campaign performance measurement.
You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of parts of our website.
Third-party services & data sharing
To operate our business and deliver our services effectively, GoDigitalCrew works with a limited number of trusted third-party platforms. These providers may process certain personal data on our behalf, strictly in accordance with our instructions and applicable data protection law.
These services may include:
- Website analytics platforms (e.g., Google Analytics) to measure site performance
- Cloud hosting and infrastructure providers that store website and project data
- Email communication tools used to manage client correspondence
- Payment processors for secure transaction handling
- Project management and collaboration tools used internally by our team
All third-party providers we engage are contractually required to handle your data securely, use it only as directed, and comply with relevant data protection legislation. We do not permit our service providers to use your personal data for their own marketing or independent purposes.
We may also disclose your information if required to do so by law, court order, or government authority, or to protect the rights, safety, or property of GoDigitalCrew, our clients, or the public.
Data retention
We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Our general retention practices are as follows:
- Client project data and communications are retained for up to 5 years following project completion, to support any future queries, disputes, or legal requirements
- Enquiry and contact form data is retained for up to 12 months if no formal engagement follows
- Website analytics data is retained in anonymised or aggregated form for up to 26 months
- Financial and billing records are retained for a minimum of 6 years in compliance with UK tax and accounting regulations
When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with any individual.
Your rights
Under applicable data protection law, you have the following rights in relation to your personal data held by GoDigitalCrew:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may request correction of any inaccurate or incomplete data
- Right to erasure: You may request that we delete your personal data, subject to certain legal obligations
- Right to restrict processing: You may ask us to limit how we use your data in specific circumstances
- Right to data portability: Where applicable, you may request your data in a structured, machine-readable format
- Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us using the details in Section 12. We will respond to all valid requests within 30 days. We will not charge a fee for standard requests, though we reserve the right to charge a reasonable administrative fee for unfounded or excessive requests.
Data security
GoDigitalCrew takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.
These measures include, but are not limited to:
- Secure HTTPS encryption across our website
- Access controls ensuring only authorised team members can access personal data
- Regular review of our data handling and security practices
- Use of reputable, security-certified third-party platforms and hosting providers
While we take every reasonable precaution to protect your data, no method of internet transmission or electronic storage is 100% secure. We encourage you to contact us promptly if you have any concerns about the security of your information.
Children's privacy
Our website and services are intended exclusively for individuals aged 18 and over, and for businesses. We do not knowingly collect, solicit, or process personal data from anyone under the age of 18.
If you are a parent or guardian and believe that a minor has submitted personal information to us, please contact us immediately at teamgodigitalcrew@gmail.com and we will promptly delete the relevant data.
Changes to this policy
GoDigitalCrew may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify active clients directly.
We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, our team is happy to help. Please reach out to us using any of the contact methods below:
| Company | GoDigitalCrew |
| teamgodigitalcrew@gmail.com | |
| Phone | +44 7405 199 035 |
We aim to acknowledge all privacy-related enquiries within 2 business days and resolve them fully within 30 days of receipt.